Instant film camera, photo booth and scrapbook album · iPhone and Android
Need help? Email support@lenslycam.com
with your phone model, OS version and a short description (a screenshot helps a lot).
We reply within 2 business days.
Frequently asked questions
Will I lose VIP if I switch phones or reinstall the app?
No. Open the app → gear icon in the gallery → VIP → “Restore purchases”, signed in with the same
App Store / Google Play account you bought it with.
How do I cancel VIP?
iPhone: Settings → (your Apple Account name, the top row) → Subscriptions. Android: Google Play → Profile → Payments & subscriptions.
Cancel at least 24 hours before the end of the current period so it doesn’t renew. Cancelling doesn’t delete any photos you’ve taken.
Refunds?
Payments are handled by Apple / Google: on iPhone go to reportaproblem.apple.com,
on Android go to your Google Play order history. We’re happy to help.
Where are my photos stored?
On your phone: in the app and (if you allow it) in the Photos app, in the “Lensly” album. Uninstalling the app deletes
the photos inside the app, so let the app save to your photo library automatically.
My coins disappeared after I reinstalled the app?
Coins and items you’ve redeemed are currently stored on your device. Email us with your coin purchase receipt and we’ll help.
A photo booth QR video code won’t open?
Videos shared by QR code delete themselves after 3 days. You can create a new code in the app (Share → QR code for video).
The camera is black?
Check that Lensly has Camera access in your phone’s Settings, then reopen the app.
How do I delete my data?
The app has no accounts: deleting photos / albums in the app, or uninstalling it, deletes the data. QR videos delete themselves after 3 days.
Details in the Privacy Policy.